Sakinah Guidance Services
At Sakinah Guidance Services, we value your time and commitment. Please read our refund policy carefully before making any booking.
1. General Refund Policy
All fees paid for services at Sakinah Guidance Services are non-refundable.
Once a booking has been confirmed and payment has been made, refunds will not be issued for:
- Change of mind
- Failure to attend a scheduled session
- Late arrival or missed appointments
- Client cancellations for any reason
2. Exception to Non-Refundable Fees
A full refund will only be issued in the following situation:
- If Sakinah Guidance Services is unable to provide the service at the confirmed booking time or day due to unavailability or unforeseen circumstances.
In such cases, clients may choose:
- A full refund, or
- A rescheduled appointment at a mutually agreed time.
3. Rescheduling
If you need to change your appointment, please contact us as soon as possible. Rescheduling requests are subject to availability and approval.
4. Refund Processing
Where a refund is approved under the exception stated above:
- Refunds will be issued using the original payment method.
- Please allow 5–10 working days for the refund to be processed.
5. Agreement to Policy
By booking a service with Sakinah Guidance Services, you acknowledge that:
- You have read and understood this Refund Policy.
- You agree that all fees are non-refundable, except in the limited circumstances outlined above.