Sakinah Guidance Services
Effective Date: 23rd March, 2026
At Sakinah Guidance Services, we are committed to protecting your privacy and handling your personal information with care, confidentiality, and respect. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
1. Information We Collect
We may collect personal information when you:
- Book an appointment
- Fill out contact forms
- Send messages via WhatsApp, email, or phone
- Use our services
The information we may collect includes:
- Full name
- Phone number
- Email address
- Appointment details
- Any information you voluntarily share related to your enquiry or service needs
We only collect information that is necessary to provide our services effectively.
2. How We Use Your Information
Your personal information is used only for:
- Booking and managing appointments
- Communicating with you regarding services
- Providing counselling or guidance services
- Responding to enquiries
- Improving our services and client experience
We use your information strictly for service-related purposes.
3. Confidentiality and Privacy
We respect the confidential nature of our services. All personal information shared with Sakinah Guidance Services is treated with strict confidentiality.
We take reasonable steps to ensure your personal information is secure and protected from unauthorised access, loss, misuse, or disclosure.
4. Sharing of Personal Information
We do not share, sell, rent, or disclose your personal information to any third party.
Your personal information will remain private and confidential unless:
- Required by law
- Necessary to protect safety or prevent harm
- Required to comply with legal obligations
Outside of these legal circumstances, your personal information will never be shared with external organisations.
5. Data Security
We take appropriate security measures to protect your personal information, including:
- Secure storage of records
- Restricted access to authorised personnel only
- Safe handling of communication records
While we take reasonable precautions, no method of online communication can be guaranteed to be completely secure.
6. Data Retention
We keep personal information only for as long as necessary to:
- Provide services
- Maintain records
- Comply with legal or professional requirements
When information is no longer required, it will be securely deleted or destroyed.
7. Your Rights
Under UK data protection laws (including UK GDPR), you have the right to:
- Request access to your personal information
- Request correction of incorrect information
- Request deletion of your personal information where appropriate
- Ask how your data is being used
To make a request regarding your data, please contact us using the details below.
8. Cookies and Website Usage
Our website may use basic cookies to:
- Improve website performance
- Understand visitor usage
- Enhance user experience
Cookies do not collect sensitive personal information.
9. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact:
Sakinah Guidance Services
Email: info@sakinahguidanceservices.co.uk
Phone/WhatsApp: 0333 335 5559
Website: https://sakinahguidanceservices.co.uk